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Customer Service

Return Policy

No returns after 30 days, and only with a copy of the invoice, packing slip, or sales form.


Please call or email before returning. Our return address is:
Robert Brooke and Associates
1465 Axtel Rd, Ste B
Troy, MI 48084
Boxes returned to the P.O. Box 2010 may not be received.

Terms of Service

Through use of this website or by placing an order with us, you indicate you agree to be subject to the terms of service outlined here.

Delivery Times

Delivery times are listed in the shipping estimate during checkout. These values are generated by the carrier and are the best estimate for your order. We ship all orders received before 12pm EST the same day. We cannot guarantee an order will be shipped the same day after 12pm EST. We are closed on the weekends and do not ship. If you order on a Friday your order may not go out until Monday. If we are unable to ship your order on time, we will contact you.

Handling Charges

A $1.50 handling charge is applied to all orders.

Minimum Order

$25.00 Minimum phone order size, $12.00 minimum on online orders, but a $5.00 handling fee will be applied on orders less then $24.00.

Missing Items or Order

Contact us within a week of delivery in cases of items missing from an order, and within a week of the latest projected delivery date for orders that do not arrive.

Net 30 Days

Subject to approved credit. Visa, Mastercard, Discovery or American Express accepted.

Pricing

All prices available on the website are the sole, official source of current prices and are subject to change. Prices listed elsewhere may be out of date or erroneous, and if different from the website, should be considered as such. If you encounter such a problem, feel free to contact us and we'll try to help.

Processing Charge Cards

Credit cards are charged immediately when the order is processed to validate the information. Invalid credit cards will be rejected and the order will not be processed, but will remain in the shopping cart for a limited time.

Shipping Charges

F.O.B. Troy, MI or Factory, we ship Federal Express. Freight shipments are pre-paid and added to your bill. All shipping charges on the website are estimated by FedEx and charged at the time of processing. We do not accept orders that are charged to your FedEx or UPS Account (Third Party Billing).  Sometimes FedEx underestimates shipping charges, or an item cannot be sent via FedEx and has to be sent by freight. We will contact you for approval if we have to charge an additional amount for shipping.

Shipping Damages

Problems with shipping damage?
3 Easy Steps to follow to make sure you get paid for your claim:
Damage can sometimes occur during the shipment of your orders. To help you have a better opportunity at resolving freight claims with common carriers, we recommend the following:

  1. When you receive a delivery, sign the bill of lading "subject to internal inspection." You then have 24 hours after receiving your order to contact the carrier and report any damage. The truck company cannot decline the freight claim as easily and your claim does not necessarily fall under the concealed damage category.

    You still need to always note any obvious or potential damage on the bill of lading when you receive an order. Use of the "subject to internal inspection" terminology gives you more leverage with a carrier than a concealed damage claim that has been signed free and clear at the time of delivery.

  2. Fax or send us a copy of the freight bill which notes the damage or shortage.

  3. Call the freight company and request a claim form within 15 days after the product delivery. Upon receipt of form, complete and return to freight company.

Taxes

All orders for delivery within the State of Michigan will be charged 6% sales tax. State sales tax for orders delivered outside of Michigan should be paid by the purchaser directly. Robert Brooke cannot be held responsible for any issues arising from unpaid sales tax.

Venue

The appropriate venue for any disputes that arise requiring litigation shall be Troy, Oakland County, Michigan.

Quantity Discounts

Interested in volume discounts? Give us a call and we'll give you a price. Our goal is to have the lowest price.