Privacy and Cookie Policy

This privacy statement covers the various Robert Brooke & Associates websites (hereafter the "family of websites"), including RobertBrooke.com, RBADoor.com, PartitionsAndStalls.com, RBLockers.com, RBStairTreads.com, and HomeWindowRepair.com. To demonstrate its commitment to our users' privacy, our company will endeavor to disclose, on this page, our information and privacy practices, specifically the following:

  1. What personally identifiable information Robert Brooke and Associates collects.
  2. How Robert Brooke and Associates uses the information.
  3. With whom Robert Brooke and Associates may share user information.
  4. What choices are available to users regarding collection, use and distribution of the information.
  5. What types of security procedures are in place to protect the loss, misuse or alteration of information under Robert Brooke and Associates control.
  6. How users can correct any inaccuracies in the information. If users have questions or concerns regarding this statement, they should submit an email to contact@robertbrooke.com

Use of our family of websites is an affirmation of your assent to our privacy policy, terms and conditions, and shipping and returns policy.


Information Collection

Robert Brooke and Associates is the sole owner of the information collected on our websites. We collect information from our users at several different points on our sites, such as the contact form, newsletter signup, and during checkout or account creation.

  • Name
  • Contact information, including email address and mailing address
  • Demographic information such as preferences and interests solely as it pertains to our shopping cart and products
  • Other information relevant to website usability, such as browser version, operating system, etc.
  • Information relevant to the collection of, or exemption from, sales and use taxes where required by region

For the exhaustive list of cookies we collect see the List of cookies we collect section.

Contact Forms

We request only relevant information from the user on our contact form. A user must provide contact information (such as name and email). This information is used for response purposes only, and is not stored in any way other than via an email generated by the form.

Shopping Cart

In order to streamline our customer's checkout process we require users to create an account for use only with our family of websites. This information is collected to speed up the checkout process for the customer, determine shipping addresses for orders, assist with questions about an order, facilitate tax exemption statuses, etc.

Cookies

A cookie is a piece of data stored on the user's computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on our servers hard drive for an extended period of time (two weeks). All cookies can be removed by following the instructions provided by each respective browser company or their help file.

By setting a cookie on our site, users can add products to their cart, save their cart for later, avoid having to log in again, view their past search history, etc - thereby saving time while on our site. If users reject the cookie, they may still use our site. The only drawback to this is that the user will have to call, email, or fax in orders.

Third Party Cookies

Google Shopping, a third party vendor, uses cookies to collect information on our website that helps them to rate our customer service experience (refunds, shipping, order fulfillment, etc.) and certify us as a trusted store. None of the personally identifiable information we collect is supplied directly to Google. However, Google does require that we send a shipment tracking code for transactions from visitors who opt to participate in the program.

During checkout, customers may opt-in to share additional details and information with other parties for any of the following reasons:

  1. To provide feedback about their shopping experience to Google's Trusted Stores program
  2. To receive financial coverage by Norton/Digicert through the Norton Shopping Guarantee as protection against possible problems caused by ordering with us online
  3. To facilitate tax exemption requests, which are collected and processed by Avalara through their AvaTax system on our websites

All of these programs are offered by Robert Brooke and Associates free of charge, and participation is at the sole discretion of the customer. Should a customer decide to share information by opting in to any of these programs, Robert Brooke and Associates is not responsible for how this data is collected, secured, or used by any such third party, nor do we have direct access to view, change, or delete any such data. Any information our customers decide to share with the above parties are subject to each company's respective terms and conditions.

Our websites also sometimes use Google Remarketing, wherein Google may serve you an ad on their display network based on your previous visit to our website through an Adwords campaign. Currently, our lists within Google are only maintained for a maximum of 30 days. This list of visitors is not visible to Robert Brooke and Associates personnel or representatives. The only control we have over the list is to determine what page visits will add a visitor to the list, and whether to serve them a specific ad at a later date within 30 days of the last visit. Users may opt out of Google's use of cookies by visiting the Google advertising settings page.

In order to provide better customer service, we share information with Google that enables us to understand how a typical visitor accesses our websites across multiple devices. This is called Session Unification. Our purpose in using Session Unification is to attain data that will enable us to ensure our website is as helpful as possible by understanding how our customers use their various devices to shop with us. All behavior data is anonymized with a unique id, which prohibits Google, ourselves, and any other parties from connecting your browsing habits to your identity. Names, payment information, email addresses, or similar identifiable data is not provided to any third party except where necessary, such as for payment via PayPal or Authorize.net. We will not use your data in any other manner or provide it to any other party. All information you share with us is encrypted before being collected on a PCI-Compliant web server certified by Norton and Digicert - except payment information, which we do not store.

If you would like to opt-out of Session Unification, please visit https://tools.google.com/dlpage/gaoptout to download and install a browser add-on that will prevent your data from being used by Google Analytics. This add-on will block Google Analytics tracking you across all websites, not just those of Robert Brooke and Associates.

Log Files

Like most standard website servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. We do not use any tracking utility that uses log files to analyze user movement. The purpose of our log files is solely for troubleshooting by storing information pertaining to errors, hacking attempts, server load, and any other such problems that affect user experience.


Sharing With Third Parties

We do not share personally identifiable information about our website visitors with third parties except where required by law; Though we make every effort to preserve user privacy, we may need to disclose personal information when we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or legal process served on our website.


Aggregate Information

We may choose to share aggregated demographic information with our partners. Again, any such information shall not be linked to any personally identifiable information, and is solely for the purposes of understanding the needs of our customers and improving our services. We do not sell the information we collect, nor do we purchase additional private information about our customers or visitors from third party vendors to supplement our own data.


Links

Our family of websites contain links to other sites over which we have no control. Please be aware that we, Robert Brooke and Associates, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. To clarify, this privacy statement applies solely to information collected by this website.


Security

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, their information is protected both online and off-line following, but not limited to, industry best practices relating to suitable managerial, physical, and electronic procedures. Additionally, collection of payment details is handled by our merchant services provider, and we do not, under any circumstances, store payment information on our web servers or databases. Any such payment information associated with your account is maintained solely by either Authorize.net, PayPal, or any other payment processing service we may partner with.

Our websites are scanned regularly for security exploits by Norton/Digicert and any security flaws discovered are immediately patched. Additionally, all updates to our server software are immediately and automatically applied during off-peak hours. Our company follows the most up-to-date PCI Compliance measures and practices at every level. Robert Brooke and Associates is not responsible for damages from use of our websites due to zero-day exploits or any other vulnerabilities that may be present on our systems requiring security measures above and beyond current industry standards or reasonability. The current status of our security scans can be viewed by clicking the Norton/Digicert Badge at either the top or bottom of any of our web pages.

While we use SSL encryption to protect the transmission of sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users' information is protected. Finally, our servers which store personally identifiable information are physically located in a secured environment hosted by Amazon Web Services.

Norton Shopping Guarantee

In the interests of further protecting our customers, RobertBrooke.com, RBADoor.com, and PartitionsAndStalls.com currently offer, at no extra charge:

  1. Reimbursement in the event of a breach of data during the course of purchasing products on our website
  2. Compensation up to the currently offered amount in the event that you do not receive the products you ordered
  3. A low-price guarantee up to the currently listed amount if our prices drop within 30 days of purchase
This guarantee (or "offer", or "program") is facilitated through Norton, and customers can opt-in to the program on the checkout success page.

Please note: The Norton Shopping Guarantee is only available to customers that opt-in during checkout, and cannot be applied retroactively after skipping/rejecting the opt-in offer.

Only the websites listed in this section are included in the guarantee program, and purchases on any of our other websites are not eligible for the guarantee. The offering is subject to the Norton Shopping Guarantee Terms and Conditions. Robert Brooke and Associates is not responsible or liable for any decision made by Norton regarding award/denial or disbursement of compensation for damages covered by the program.

For further information regarding the Norton Shopping Guarantee program, please click on the badge at the lower left hand side of the webpage (where available).

Any questions about the security of our websites can be addressed in an email to contact@robertbrooke.com or by using the Support link in the menu.


Correcting/Updating/Deleting/Deactivating Personal Information

If a user's personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users' personally identifiable information. This can usually be done by logging into the account, or by contacting customer support by phone or through the Support link in the menu.


Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. The persistence of information in an account on our websites continues to be subject to our terms and conditions for the duration of its presence, including in the event our policies change. While our company pledges to maintain responsible policies as close as possible to the precedents we have outlined here regarding the data we collect, it is up to the holder of the account to choose what data, if any, to allow to remain in their account to be subject to any prospective policy changes.


Contact Information

If users have any questions or suggestions regarding our privacy policy, please contact us at:

Robert Brooke and Associates
1465 Axtell Dr, Ste B-3
Troy, 33 48084
1-800-642-2403

contact@robertbrooke.com
robertbrooke.com
rbadoor.com
homewindowrepair.com
partitionsandstalls.com
rblockers.com
rbstairtreads.com


List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name Cookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.