Jul 18, 2018
Thank you for your help yesterday and today. You were able to get us the right parts to solve our door problem. We had originally told you that we needed springs. But we were wrong and you put us on the right track!
You were the most helpful customer service person that I have encountered in years: very courteous, very knowledgeable and most helpful.
Please share this with your boss so that he knows the helpful work that you do!
We will be back again.
Pastor Victor Nelson
Resurrection Lutheran Church, Cairo, NY
Jul 2, 2018
Your info was 100% correct....I have ordered/received a pair of the hinges and my repair guys installed in minutes this last Friday and voila...a working casement window once again.
My repair guys have taken note of our emails and finding a firm that know and can supply Truth Gard hardware. Not one sole in Colorado Springs, Colorado has ever heard of the hardware in my casements. There are now 3 of us in Colorado Spring that now know...and best of all.....at least 3 Colorado Springs homeowners now know of a source for parts.
Thank you again....you solved a lot of aggravation.
Colorado Springs, CO
May 30, 2018
Thanks again for your help. We got them and installed them and they work great. I also appreciate the catalog. I’m sure we will be doing more business with you in the future.
Beaufort County Community College
May 22, 2018
Just wanted to say you guys are very efficient and looking forward to working with you in the future.
Pane in the Glass
May 5, 2018
I wanted to thank you for your help. The hinges arrived quickly and were the correct ones... we now have an operating window again.
Dec 4, 2017
We installed the part &it worked perfectly! Your company is a lifesaver.
Nov 16, 2017
Wow Greg, thank you for your quick response. I reset the bar and my door works exactly as I want it to. I'm book marking your site for when ever I need door hardware like this.
Nov 1, 2017
Got installed. Looks good and works well.
Thanks. JoeJoe Carney
Oct 17, 2017
I just wanted to say "thank you"!
When we moved into this house…the lever was already broken and appeared to have been this way for decades.
This specific awning operator seemed hard to find as the more common version has a larger casing.
The part we ordered from you fit perfectly and I appreciated the quick delivery.
Deborah L Brockman
Sep 8, 2017
THANK YOU very much for your help on Monday with finding the right color for my Truth Sash Locks. When I opened my order from you, which by the way only took two days to get here, and found that the Clay Sash Locks matched mine, well, you may have heard my cheer all the way across Lake Michigan. The installation went perfectly. It is so nice when you can remove one sash lock and install the new one along with its keeper, all in the original holes.
Thanks again Christine, you were a great help to me. I live in a condo complex of 25 homes and am in the process of writing an e-mail to all of our residents about the Truth sash locks, keepers, and window cranks that you carry.
Aug 22, 2017
Thank you for your help. I put an order in yesterday for the 1285.
Director of Operations
Alice Drive Baptist Church
Aug 16, 2017
got the latches today ...thanks again for your help
hated to have to replace an expensive, perfectly good window...because of broken latches
the new ones are a lot better quality...
thanks and regards
Aug 16, 2017
Thanks Greg - Amazing customer service!!!
Aug 16, 2017
Got them yesterday, they were perfect.
Thanks so much for you help,if your not the owner you deserve a raise.
If I need any thing else you will be the first to know.
Secretary / Treasurer
Aug 8, 2017
I found a part for my old panic door set that every one said is not made any more . I was reluctant ordering on line but was very impressed with responce, had shipping info tracking # and product arrived quickly and when they said it would great shopping experience ! Thank you, Chuck
Aug 6, 2017
Operator worked perfectly. Thank you for your online help
Aug 2, 2017
I just want to tell you the new operators are perfect!! They are so smooth, and look great with the new handles/covers! Thank you for taking the time to find the right ones. =)
Jul 21, 2017
perfect fit and finish. thank you.
Jul 12, 2017
Hi Greg. I know it's a little thing to you but it was a big thing to finally get some handles that fit our casement windows. They work perfect and we appreciate getting them in a timely manner.
Sep 9, 2015
Everything was fine it just seemed the delivery time was very slow on first order and still waiting on the second order.
Aug 28, 2015
It had been a while since I had ordered from RBA and customer service was very friendly and helpful in resetting my password and placing my order. Order arrived promptly and was exactly what I expected. Pricing was reasonable. I will definitely use RBA for my future equipment and hardware needs.
Aug 21, 2015
We ordered product but it was the wrong one which was our own fault. We contacted the company and they sent the information to return the product and refunded on her credit card promptly. With then we ordered the correct part and it came very quickly
Aug 6, 2015
ordered, delivered, great service....
Aug 4, 2015
Well pleased with them, and will buy from them again.
Jul 30, 2015
On time, as described.
Jul 27, 2015
very good service and fast shipping
Jul 13, 2015
Simple buying experience and location on website for items needed.
Jul 11, 2015
Easy, convenient shopping for window parts
Jul 9, 2015
I received the exact equipment I ordered within a day of placing the order. I am completely satisfied with the purchase and the company.
Aug 5, 2014
Just a note to report we have received this order - and are VERY pleased with the kick plates!
Jul 29, 2014
Thanks for all the help, they were very easy to install. I just ordered the second set.
Jul 24, 2014
my name is Tim I want to thank you for taking care of my situation. I received my part yesterday (wi1510L)
Jul 16, 2014
Got! Installed! Works perfect. It was a good experience buying from Robert Brooke.
Jul 11, 2014
I figured it out! I wouldn't have without you Guys though !! Thanks a million! I appreciate your help.
Jul 2, 2014
Just wanted to say we got the parts that we ordered and to say Thank You for the Great service. Helps us get our customer up and going again.
Jul 2, 2014
Once again, your company helps me! I am loving dealing with you. Always prompt with replies and super helpful!
Jul 1, 2014
thanks, you people have been more than generous in your dealings, everyone very cooperative and we finally got right product.
Jun 29, 2014
Got it, installed it, LOVE IT!
Jun 26, 2014
Many thanks for your help. You make complicated stuff easy. It’s a pleasure.
Jun 18, 2014
Product received in 2 days excellent and I got the right one this time!
Jun 5, 2014
PACKAGE ARRIVED TODAY AND FIRST WINDOW IS WORKING.
May 17, 2014
I received the order friday and installed it 10 minutes later all is well good service thank you
May 5, 2014
Just sending a pic of installed screens and loving it all parts were there no missing pieces your system was easy to work with and we are building more bathrooms and will be ordering more !!!!!
Apr 30, 2014
It was only a small job...2 steps in our entry-way...but your treads worked perfectly. Thanks.
Apr 26, 2014
The new kick plates are on my front doors I just love them; the custom size was perfect and the adhesive backing was a great choice. They were packed well for the shipping; thank you all so much, I am very pleased with the product and the service.
Mar 22, 2014
Your website made it very easy for me to know that the parts I ordered (order 70002865) were what I needed
Everything came quickly and fit perfectly
Mar 11, 2014
Works perfectly. Kim, you were patient with me . Thanks. That is customer service like it should be.
Feb 24, 2014
Thats perfect i want to buy it,fyi you guys are way smarter than the grainger ppl
Jan 21, 2014
I neglected to give Dominic a thumbs-up before I closed our chat. He helped me with all the info I needed to get the right keys on order. That chat is a really neat feature on your sales site, I like it!
Nov 19, 2013
Thank you very much
I received the door stops Monday and they will work great for my needs...
Thank you again for your help.
Nov 14, 2013
Today I had the pleasure to speak with Dominic with your on-line chat feature.
I have to tell you...Dominic provided me with such exceptional customer service!! I'm a District Sales Manager for a Fortune 500 company and rarely my people are this excellent!! So THANK YOU! It's the people who make your company successful !! Everyone has a product! So thank you for choosing quality professionals!!
Have a Great Day
Nov 13, 2013
THANK YOU Sir so very much...
I am retired and on a fixed income and need to watch every penny...
Nov 11, 2013
Great! Thanks again. You made this so much easier. Please get this message to the powers that be. Having you identify these parts this way is incredibly help full and makes it easy to buy repair parts through your site.
Oct 31, 2013
This is just a brief testimonial of the excellent service I have received from your Customer Service Associate.
I am Canadian and was desperately in need of an Entrygard Dual Arm Operator. Greg was my first and only contact at your company via e-mail. Being unfamiliar with these parts "he took me by the hand" so to speak and led me to the correct item. I ordered on-line and the item arrived in excellent condition and was installed last weekend. My sister-in-law was quite impressed with the service and can now open and close her window with ease. I am a former Customer Service Supervisor and I must say Greg's handling of this order was as excellent as I have witnessed in my supervisory position. Keep up the good work Greg , you have made your company proud and your excellent service will always be remembered.
Oct 7, 2013
Thank u for sending me email confirmation. And for all your help for my mistakes. Thanks again.
Oct 2, 2013
I was extremely shocked and pleased at the speed of your response to our inquiry!
Sep 26, 2013
Thank you so much for your kindness and professionalism, I have a lot of windows and if I ever need another part, I know who I can turn to and count on! Thanks again Robert Brooke & Assoc.
Sep 23, 2013
Got the latch and it worked perfect. Thank you for your help!
Aug 30, 2013
Thanks everybody treads worked out great!!!
Aug 29, 2013
Aloha Greg got the hardware today awesome! It fit like a glove really appreciate the GREAT service more than you know again mahalo.
Aug 24, 2013
Got part today; installed it; works fine; thanks for great service.
Aug 23, 2013
Thank you for your prompt response. I will recommend your service to our building manager.
Aug 15, 2013
Greg, got the part. Thanks Exactly what i needed. another thing off my list. thanks again.
Aug 6, 2013
Thank you again, you guys are great.
Jul 26, 2013
Thank you for the excellent service. Ordered operators 7-23-13 arrived 7-25-13 installed same day ,working great. Very satisfied with your handling of my order.
Jul 19, 2013
Thank you go the quick response! I will go ahead and place this order online. I appreciate your help.
Have a great weekend!
Jul 1, 2013
Bravo to you Sir Greg … you Sir are great customer service … thanks for that
Jun 30, 2013
The awning window operator arrived promptly, installed easily, and now our window operates perfectly again.
Karl , AIA
Jun 27, 2013
I ended up having to order some other locksmith supplies from one of my normal suppliers and they had the rebuild kit so I just included that with my order to help save on freight costs. I do, however, appreciate the time that you took with me and I will definitely remember you for future jobs. I have only been in the business for a couple of years now and am getting more jobs as time goes on so I,m sure I will be needing your parts and assistance in the future. Freight is always an area that I am trying to keep as low as possible because it,s just ridiculous what some suppliers have charged me in the past - not that you would have but it was a situation where I could save $ 10.00.
Thanks so much and the job turned out with another happy customer
Jun 6, 2013
I appreciate the follow through on my order change.
Jun 5, 2013
I just put the window back together. Not bad for an 80 year old widow!!! Many thanks again for all your help.
Apr 15, 2013
Thanks! I just ordered it. I created an account, so hopefully, when I need another one, I'll be able to see my order history.
You guys are the best!
Apr 3, 2013
You remain my hero just installed the window latch and it works perfectly! The one you set with the keeper is the one that fit - the one marked Acorn didn't. So I owe you for the one you sent that worked and would like to return the one that didn't . Also I would like to send a letter to your boss and tell him/her what wonderful customer service you provided.
I thank you for all your assistance - just let me know what I owe you and I will drop that in the mail - many thanks!
Mar 27, 2013
wow, .... such a good surprise. Thank you so much for putting all of them together to ship. Enjoy doing business with you. Definitely, you are the best.
Mar 18, 2013
Thanks again Greg. We picked the stair treads up in North Dakota on saturday and installed them on Sunday.
Mar 16, 2013
This is to bring to your attention that Greg has been the best of help ! He turned a bad situation (,trying to fix these old lockers of ours ) into a pleasure. I sent him very bad photos and he got right back to me with ALL the parts I needed to fix the lockers !! I wished all the companys I deal with had employees like him !! You have a very happy custumer !!
Thank You !
Mar 11, 2013
Thank you so much you have been a great help!! You have a very happy custumer on this end !!!
Mar 7, 2013
Thank you so much for making an exception for us and deciding to send the brackets overnight. It has again proven what a responsible vendor Robert Brooke & Associates is, and highlights what an outstanding asset you are to them. Your fast response to this issue has allowed us to maintain our schedule of completion set for this Friday 3/8/13.
I appreciate all you have done on this and the other projects we have on worked together. Without your input and direct help this project could not have been completed. The highest level of quality of finished product starts with highest quality vendors.
You can count on us for many future orders. We’re all looking forward to a long and satisfying relationship.
Thank you so much for the timely reply. You will receive a purchase order from us via fax or email in the next few days.
Feb 19, 2013
Once again....thank you! I appreciate your assistance and service!
Jan 31, 2013
Your the best!
Dec 19, 2012
I just want to thank you for the great service I received. After a lot of searching for the items I needed, I hoped to make my purchase through RBA because of your return policy. I was a little unsure if I was purchasing the correct replacement parts and nearly every other site had a restocking fee for returns. The item part fits my three windows perfectly and delivery was prompt. Thank you again. I hope all is well in Michigan.
Dec 5, 2012
Thanks. Restoring and re-equipping a battleship is no simple task. This is a tiny but still important detail in that process.
Nov 27, 2012
Thank-you so very much for taking the time to put up with my inexperience. The part numbers of the 2 possible sizes are KPSR75 and KPSR81 and any help what-so-ever is greatly appreciated and needed! I have made your web site a "favorite" on my computer for future reference.
Nov 1, 2012
Great product and hardware! Received in great condition and all parts accounted for. Superior to existing partitions, color match is spot on!
Thanks for your efforts!
Nov 1, 2012
WOW!! What fast and efficient service as well as customer service!!
Thank you so much!!
Oct 25, 2012
Thanks for your assistance. We use your catalog and web site for those hard-to-find items, and everyone is always professional, and helpful.
Oct 3, 2012
Just want to say "thank you" for your help. I've spent two hours searching the web for a bathroom stall latch and after talking to 2 companies who were very little help, came across your site. it was easy to read and locate what I was looking for. The lady who answered the phone was friendly and immediately put me in touch with Jamey, who was extremely helpful and the first person I'd talked to that knew something about the product, what worked together, and helped me navigate through the site to what I was looking for. Will use you again. Thanks and God bless your day!
Sep 25, 2012
I just wanted to thank you for your very quick service in sending me a pair of window hinges to Vancouver, Canada. I had looked everywhere here for them to no avail, so it was fantastic to find them on your website, and then the order and delivery process was flawless. Thanks!
Sep 19, 2012
I am glad I found you guys, the order came as expected, I am upgrading /replacing broken hardware in my church restrooms built about 15 years ago, I took dimensions and got on your site and wala, I found what I was looking for and a good price.
Sep 5, 2012
thank you very much. that is exactly the right one.
God Bless, and have a great day
Aug 8, 2012
great part fast shipping,
Jul 25, 2012
I am writing to thank you once again for your wonderful help. The window part you sent worked perfectly, so you can add the Truth 31706 to your catalog with confidence. Thanks again for going the extra mile!
Jul 10, 2012
Thank you for getting back to me about the sash locks so fast. I ordered (6) of them.
My client is very impressed with me as I am with you guys. Great service!
Jul 2, 2012
The part you sent was exactly what I needed. It just arrived and I've already installed it.
Thanks for your help!
Jun 27, 2012
Thank you so much for all of your help in finding the replacement hinge for my window. It arrived this morning and my window is back where it belongs!! I am truly impressed with the customer service that I received!
New Albany, OH
Jun 26, 2012
I just wanted to take a moment to thank Greg for his excellent service. My order was very small, a simple part for a door handle but he treated me like I was just as important as a million dollar order. As a business owner myself I really appreciate an employee that works so hard to have great customer service - he was a fantastic representative for RBA.
Jun 13, 2012
Great service, correct parts, fast delivery
Jun 8, 2012
Thanks for your help. I just ordered the part and, hopefully, I should have it next week since you indicated the part was in stock. This will keep my client (Bed Bath & Beyond) happy.Your response (i.e., sending the PDF file with specs) was spot-on and timely. You were almost my last resort in a two week-long search for this part. You can't believe how many sites I have visited and how many phone calls I've made. Dealing with you and your company only took a few minutes and I had the order processed and en route to California.I applaud you for being so helpful. Rest assured I've added Robert Brook & Associates to my permanent database of companies I'll contact in the future if I have a need for similar parts.
May 31, 2012
Just wanted to thank you for the window cranks. They work great and installed easy. I apprecitate your help.
May 26, 2012
Excellent job. I received my package this afternoon and within an hour had all three windows open and closed.
Wonderful doing buisness with you. If I should every need any window item I will look to your site first.
Mike and Kelly
May 24, 2012
Thank you very much for all of the help gettng the right arms with the steel roller guide instead of the nylon. The new arems are installed and the windows are now opening once again.